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Delivery and Collection

 
 

Delivery

 
We offer FREE standard delivery on all items on our furniture website.

What does our FREE Standard delivery include?

Items weighing 35 kg or more to UK Mainland only:
  • Contact via email or telephone to arrange the most suitable delivery date for you
  • Phone call the day before delivery to confirm time-slot
  • Phone call on the delivery day to confirm arrival time*
  • Two-man delivery
  • Delivery to the room of your choice
  • Removal and disposal of all packaging
  • Time to inspect your items upon delivery

*this may vary for customers living more than 50 miles from LE16 7PT.

Items weighing less than 35 kg to UK Mainland only:
  • Contact via email/SMS to inform of delivery date with tracking number
  • One-man delivery
  • Delivery to the door only

How our deliveries work

Once your goods are in stock with us, you should receive an email within a few working days to inform you about your delivery and request a suitable delivery date. If your items weigh less than 35 kg, you will receive an email from Parcelforce or another long-distance courier to inform you of the expected delivery date along with an online tracking number.

Delivery Types

Local

Deliveries within a 50-mile radius of the store are carried out by our in-house two-man delivery team.

Long-distance

Long-distance (50 miles plus) deliveries are dispatched using external courier.

Small item

Smaller items (30 kg or less) are delivered using Parcelforce.

On the day of delivery

Local deliveries

On the day we will phone you either 30 minutes before your delivery or on completion of the previous delivery on the route. Although our drivers take great care when in your home, please take note of the following instructions in preparation for your delivery:

  • Ensure there is clear and safe route for the delivery men to access your entrance door and your room of choice.
  • Please note that our delivery men will not remove their footwear or wear overshoes for health & safety and insurance purposes; please do not ask them to do this.
  • Safeguard all floor coverings using protective materials.
  • Remove any items such as pictures and ornaments from the access route.
  • Please keep pets in a separate room during the delivery.
  • Take time to check carefully that you are happy with your goods before the delivery team leave the property.
If you need to discuss your local delivery, please call 01858 435500
Long distance deliveries

The night before your delivery date you will receive an SMS and email once your delivery has been routed with the estimate delivery time window and a short url to a tracking link. Although our courier drivers take great care when in your home, please take note of the following instructions in preparation for your delivery:

  • Ensure there is clear and safe route for the delivery men to access your entrance door and your room of choice if your order is a two-man delivery.
  • Please note that our delivery men will not remove their footwear or wear overshoes for health & safety and insurance purposes; please do not ask them to do this.
  • Safeguard all floor coverings using protective materials.
  • Remove any items such as pictures and ornaments from the access route.
  • Please keep pets in a separate room during the delivery.
  • Take time to check carefully that you are happy with your goods before the delivery team leave the property.
If you need to discuss your long-distance delivery, please email bookings@panthergroup.co.uk
Small item deliveries

Smaller items weighing less than 30 kg, such as bedsides, dining chairs, nests of tables. may be delivered by Parcelforce; if this is the case you will receive your delivery instructions directly from Parcelforce via email.

If you need to track your parcel delivery, please use the tracking number provided in the email sent from Parcelforce https://www.parcelforce.com/track-trace

Measure up

To make sure that your delivery goes as smoothly as possible we recommend take some measurements at home to ensure that the furniture you are ordering will fit through the doorways and into your chosen room. This will include measuring the stairwell and, if your property has one, the lift entrance.

Live within a 50-mile radius of our store?

If your delivery address is within a 50-mile radius of LE16 7PT you will be eligible for our white glove delivery service. For a one-off charge of £39 you will receive a two-man delivery where all items are taken to the room of your choice, all packaging removed and assembly of any items that require such.

Any questions?

If you have any questions regarding your delivery, please call us on 01858 435500.

Click and Collect

 

Use our Click and Collect service to place your order securely online to collect your order from our Riverside store in Market Harborough. Our collection service is available seven days a week at the following times:

Monday-Saturday 9.00am to 5.30pm
Sunday 10.00am to 4.00pm

Please ring us on 01858 435500 to let us know when you would like to collect so we can get your order ready for you.

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