Deliveries

Due to the previous UK lockdown, we have a high volume of deliveries currently being dispatched therefore we are quoting an estimated delivery time of 2 weeks. We want to ensure safety is the number one factor for our customers and ourselves so please bare with us during this time.

Your online delivery of items weighing <30 kg to any UK Mainland will be delivered by either DPD or UPS and includes:

• Contact via email/SMS to inform of delivery date with tracking number;
• One-man delivery; and
• Delivery to the door only.

You will receive an email or SMS from the courier to inform you of the expected delivery date along with an online tracking number.

Our In-house delivery service is fulfilled by a two-man team which deliver to any address within a 200mile radius from our hometown postcode - LE16 7PT

• Contact via email/text to arrange a delivery date (see important notes);
• Phone call the day before delivery is due, to confirm 3-hour time slot;
• Phone call on the delivery day to confirm arrival time;
• Up-to two-man delivery (depending on the weight of your order);
• Delivery to the room of your choice; (CURRENTLY ON HOLD DUE TO LOCKDOWN)
• Time to inspect your items during delivery.

If you postcode is outside 200miles from our postcode (LE16 7PT), we can offer a pallet delivery service which includes the following:

• Pallet deliveries are made to a kerbside location ie driveway
• The heavy goods vehicle must be able to get close access to your driveway or front of property
• Drivers are not permitted into your home
• Disposal of packaging is the customer's responsibility
• Manoeuvring of goods once offloaded from HGV is customer's responsibility
• Pallets cannot be manoeuvred up or down steep inclines
• The driver will not wait for goods to be unpackaged and checked

We recommend you take some measurements at home to ensure that the furniture you are ordering will fit through the doorways and into your chosen room. This will include measuring the stairwell and, if your property has one, the lift entrance.

We can sadly not offer the full assembly and room to your choice right now due to COVID-19.
There is currently two options:
One being where we can deliver to your front door/hallway
The other option is that we can hold your items in our warehouse until the regulations have passed and we're able to come into your rooms and assemble items

1. If, at the time of your delivery, you decide not to keep your order, we will take it away with us free of charge.

a. This is not possible with £9.99 or pallet deliveries. In these cases, returns must be logged with our customer service department, by email, within 14 days of you receiving your order.

2. All returns must reach Furniture Loft Ltd, in the condition you received it and in its original packaging.

3. Once we have received the return, we will refund the price paid for the goods (excluding any optional extra charges) to your original payment method within 10 working days.

4. If you allow the delivery team to remove the packaging from your property, you do this on the understanding that you have accepted the items you have received and do not wish to return them.

1. When we are able to deliver, you will receive an email or text notifying you about the scheduled delivery date.

2. If you cannot accept delivery on the dates suggested, please contact our delivery team directly on 01858 435500 or email at info@furnitureloft.co.uk and they will try to to accommodate you elsewhere.

3. On the day of your delivery, the drivers will contact you 1 hour before your deliveries due to arrive with yourselves.

4. If you require a more precise time slot, you can call us in the morning of your delivery day and one of our staff members will be able to let you know a rough time.

5. 90% of our deliveries are carried out within the specified time slot. But time shall not be of the essence and the company shall not be liable for any loss arising out of any delay beyond our control.

6. Allow up to 10 working days of receiving your email confirming that your goods are ready for delivery, for your delivery slot to be booked.

1. Ensure there is a clear and safe route for the delivery men to access your entrance door and your room of choice.

2. Please note that our delivery men are not permitted to remove their footwear or wear overshoes for health & safety and insurance purposes; please do not ask them to do this.

3. Safeguard all floor coverings using protective materials.

4. Remove any items such as pictures and ornaments from the access route.

5. Keep pets in a separate room during the delivery.

6. Take time to check carefully that you are happy with your goods before the delivery team leave the property.

Deliveries are arranged to be logistically cost-effective. We aim to send our delivery vehicles out full, on a route that is fuel efficient; Not only to lower our carbon footprint but to guarantee that delivery charges are kept to a minimum, ensuring you the best possible price and service.

If you need to speak to us about your delivery call, 01858 435500 or email info@furnitureloft.co.uk quoting your surname and postcode.

Use our Click and Collect service to place your order securely online to collect your order from our Riverside store in Market Harborough. Our collection service is available seven days a week at the following times:

Monday-Saturday 9.00am to 5.30pm
Sunday 10.00am to 4.30pm

Please ring us on 01858 435500 with a 24hour notice to let us know when you would like to collect so we can get your order ready for you.