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Frequently Asked Questions

 

Covid-19 FAQ's

1. Can I still order?

Yes, we are still taking orders online and in store!

 

2. Are your stores open?

We've recently reopened both our stores, Furniture Loft and Kimbell and Co due to a review of Government guidelines. You can come and visit us 7 days a week, Monday - Saturday 9am-6pm and Sunday 10am-4:30pm.

 
 

3. How long is delivery currently?

 

Due to a back log of deliveries, our delivery lead time is currently around 1-2 weeks. As soon as your item is ready for delivery you will be contacted.

 

4. What happens when my order is delivered?

In order to practice a more contactless and reassuring delivery service, all our deliveries will be to your doorstep or hallway. All our furniture is delivered by our own staff and they are under strict guidelines to follow social distancing rules.

If you would like your delivery to be delayed, please contact us to let us know info@furnitureloft.co.uk

 
 
 

Products

1. Item missing information?

If there is an item online missing a description, please contact us to let us know by phone 01858 435500 or email info@furnitureloft.co.uk

If there is an item online that is missing dimensions, please contact us to let us know and if the item is in store we can measure this for you, or we can find out the dimensions from the supplier.

If you are unsure whether an item needs assembling or not, please do not hesitate to contact us and we will be able to help you.

 
 
 

Collections

1. Do you offer click and collect?

Yes, we do offer click and collect. To do this, simply place your order securely online and tick 'Free customer collection' at the checkout.

 

2. How do I collect my order?

Once your item has come into stock and ready to collect, we will give you a call with a date and time. Once you have confirmed, we will put your items together ready for collection.

All collections are from our Riverside store in Market Harborough, seven days a week between the following times:
Monday - Saturday 9am to 5:30pm
Sunday - 10am to 4:30pm

Store

1. Coming to view an item?

If you are coming to view a specific item, please be sure to double check with our team before travelling. We can check the store to see if it is on display for you, simply call us on 01858435500 or email us info@furnitureloft.co.uk

 

2. If an item says 'In Stock' online does this mean that it is in store?

This is not always the case, if it shows in stock, this might mean that it is at our other warehouse and not available to view.

 
 
 

Payment

1. Do you price match?

Yes, we do offer to price match items if the products are the same from both retailers. If you have seen an item that is cheaper, please email us info@furnitureloft.co.uk

 

2. Do you offer finance?

Yes, we do! We believe in making the amazing, affordable which is why you can spread the cost of whatever takes your fancy.

 

3. What payment methods do you accept?

We accept PayPal and Visa, Mastercard Debit/Credit cards.

 
 
 

Delivery

1. How much does delivery cost?

Small items are £9.99 delivery to any UK Mainland address by Parcelforce.

For larger items, delivery is from £39 to any UK Mainland address.

 

2. Do you offer assembly?

Unfortunately we cannot offer full assembly and room to your choice right now due to COVID-19, we do apologise for any inconvenience.

Yes, we offer a free assembly service which includes assembly of most of our items and delivery to the room of your choice.

 

3. Can you remove packaging?

 

We can of course remove and dispose of all packaging on delivery for you.

 
 

Returns

1. My order has arrived damaged - What should I do?

We do everything we can to ensure your new items reach you safely and in perfect condition, but unfortunately sometimes this is not always the case.
If your order arrives damaged, please email us as soon as possible info@furnitureloft.co.uk and provide images of the damage.

 

2. How do I return an item?

If, at the time of delivery you decide not to keep your order, we will take it away with us free of charge.
However, if your order has been delivered by Parcelforce or pallet service, this is unfortunately not possible and you will need to contact us by email, within 14 days of receiving your order.
All returns must reach us in the condition you received it and in its original packaging.

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