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Furniture Loft

Standard Terms and Conditions

Furniture Loft Ltd - Online Terms

Please note: These differ to our in-store Terms and Conditions


1. The Furniture Loft Ltd intends to rely upon the written terms set out below. Any variation, cancellation or waiver of these conditions will be valid only if made in writing and signed by both parties.

2. Nothing in these terms and conditions shall affect the customer's statutory rights as a consumer.

3. Product Descriptions and Prices

3.1 Any specification or dimensions, supplied by the Furniture Loft Ltd shall be treated as a guide only, and should be followed or acted upon entirely at the customer's own risk.

3.2 Every effort is made to ensure that the prices shown are accurate at the time you place your order.

3.3 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

4. Delivery

4.1 The company shall endeavour to comply with any approximate expected delivery date, but time shall not be of the essence and the company shall not be liable for any loss arising out of any delay in delivery.

4.2 The customer shall accept delivery when tendered whether before or after the estimated date. If the customer fails to take delivery when tendered or fails to give the company adequate delivery instructions, the Company shall be deemed to have performed its obligation in respect of the goods. The customer shall pay any additional expenses incurred by the company including (but not limited to) a storage charge.

4.3 Subject to this agreement the company may deliver the goods in instalments. Each instalment shall be classed as a separate contract and will be invoiced and payment becomes due.

4.4 It is the customer's responsibility to ensure that the goods can be delivered without risk of loss or damage to the customer's property.

4.5 The delivery team may consider that delivery to the chosen location may result in damage to the customer's property. In such circumstances the team will inform the customer or the customers representative and delivery will continue only once the customer or the customer's representative has agreed for the delivery to proceed.

4.6 For products not showing in stock, the estimated lead time quoted is a guideline from our suppliers as to the expected time for the goods to be received into our warehouse. We rely on our suppliers for these estimates, and they are subject to change. It does not allow for any additional lead time which may be associated to distribution from our warehouses to you, as we operate many different methods of dispatch, including customer collection and company delivery, as well as other 3rd party couriers and service providers. Our standard delivery time, once products have come into stock, is 2 - 4 weeks. During high volume periods, this is also subject to some change. We cannot, as a company, guarantee delivery before or on a certain date, until a delivery is scheduled, loaded and dispatched.

5. Damage or loss in transit if the company or its carrier delivers the goods.

The customer is asked to examine the goods as soon as reasonably possible after delivery and notify the company of any fault or damage as soon as possible.

6. Payment

The company's terms are that payment for the goods must be made at the time of the order. Any agreed balances will fall due when the goods are available for collection or delivery.

7. Default

7.1 If the customer fails to pay any sum when due under this agreement between the customer and the company, then the company may at its option; -

7.2 Suspend further performance until all sums owing to the company by the customer under the agreement have been paid

7.3 Withhold further performance under this agreement until it has received payment in advance of all monies payable.


8. Property and retention of title

8.1 Until the company has received full payment for the goods by the customer under the agreement ownership of the goods shall not pass to the customer.

8.2 The goods shall remain the property of the company which reserves the right to dispose of the goods (the retained goods) should full payment not be received.

8.3 The company reserves the right to claim any reasonable costs incurred in the disposal of the goods.

9. Samples

9.1 Every endeavour shall be made by the company to ensure that samples shown on the shop floor are a fair representation of goods to be supplied to the customer.

9.2 The company shall not be liable if goods supplied do not comply with any previous samples, unless non-compliance is substantial.

9.3 Wood/Leather are natural products and some variations can occur, but the company shall not be liable unless the variation is substantial.

9.4 Showroom models: When an actual showroom model is sold it may not necessarily be in perfect condition. Customers should check the goods are of satisfactory condition for their use and requirement.

Your Right of Cancellation (Distance Selling Regulations)

Other than all made to order items (including but not limited to Bespoke Sofas and chairs), you have the right to cancel the contract at any time up to the end of 14 working days after you receive your order (see below).

To exercise your right of cancellation, you must give written notice to the company by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to the Furniture Loft at your own cost. The items must be returned to the Furniture Loft Ltd, Riverside Ind Est, Market Harborough, Leics, LE16 7PT. You must take reasonable care to ensure that the items are not damaged in the meantime or in transit.

Once you have notified the Furniture Loft that you are cancelling the contract, the Furniture Loft will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card, on return of the goods. If you do not return the goods as required, the Furniture Loft may charge you a sum not exceeding the direct cost of recovering the items.

If the items you have ordered have been assembled, we are not responsible and cannot accept returns of the goods.

10. Exclusion of Liability

The liability of the company in respect of any goods proven to be defective shall not exceed the price for the goods under this agreement and no liability shall accrue for any indirect or consequential loss, howsoever arising, suffered by the customer.

11. Risk

If the goods are to be delivered by the company or its carrier the risk shall pass when the goods have been delivered to the customer.

11.1 If the customer or their carrier collects the goods the risk in them shall pass upon commencement of loading onto the collecting transport or being taken into the possession or control of the customer, its servants or agents.

11.2 If the customer does not take delivery of the goods when tendered, the risk shall pass when delivery should have been accepted. The customer shall be liable for any reasonable additional costs incurred by the company including (but not limited to) a storage charge.

12. Force Majeure

The company shall not be liable for any failure to perform any or all of its obligations under the agreement arising from any inability to secure or procure at a reasonable cost labour, materials or other supplies of any kind or any act of God, war, strike, lockout or other labour dispute, fire, flood, drought, equipment failure, legislation, order or public authority or any other cause whatsoever beyond its control.


Furniture Loft Ltd - In Store Terms

For our full in store terms and conditions, please request via email to -


4) Cancellation and Return of Goods

4.1 Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

4.2 It is your responsibility to return the items to our central delivery point in a good condition. We recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 30% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
Special Items Made to Order Sofas, Made to Order Armchairs and Love seats, Made to Order Footstools, all beds and Mattresses are Non-returnable

4.3 Furniture Loft cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won't fit in, we can offer advice on what to do next. We are unable to accept returns on assembled furniture.

4.4 Should you wish to cancel any order prior to delivery for any reason you have 7 days following order confirmation to do so, and a credit note will be issued. Please note that a restocking fee may be applied if you cancel your order after the 7days have lapsed, following that a credit note will be issued. After 7 days If your goods are custom made - i.e. to your dimensions or specifications or in your chosen fabric, your goods may not be cancelled or returned or your deposit will be forfeited.

4.5 Once you have notified the Furniture Loft that you are cancelling the contract, the Furniture Loft will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card, on return of the goods. If you do not return the goods as required, the Furniture Loft may charge you a sum not exceeding the direct cost of recovering the items.

5. Damaged goods

On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately by email, or phone 01858435500 and we will arrange for a suitable resolution. Please note that you must advise us of damage within 48 hours of delivery.


6. Return of Faulty Goods

If an item develops a fault within 30 days of purchase, on verification of the fault we will arrange for a repair, exchange or refund dependant on the nature of the reported issue. If your product develops a fault after 30 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund.